Application Management Services

Platform Implementation Solutions and Services

Templegate Technologies provides Boutique Consulting Services for all Enterprise Applications including SAP. These services are delivered by our team of highly experienced senior professionals who have multi domain skills and have delivered projects successfully for decades.

The development of an IT system requires constant, timely, efficient and effective support. Templegate answers this requirement through a support service dedicated to solving application and functional issues that follow an SAP implementation.

The service is managed remotely by a team of certified consultants. Their application and technical skills have been obtained through the implementation of numerous SAP solutions. They are fully dedicated to the analysis and problem solving of any reported issue integrating the solution within a structured organization.  If and when required, it is possible to have the consultants on-site.

All activities delivered through the AMS service fulfil the SLA (Service Level Agreement) agreed with the Customer and include first and second level help desk, end-user support and assistance, and ordinary, corrective and evolutionary maintenance.

The Customer can rely on the guarantee of using a set of the latest and most stable solutions, with service levels at predefined costs, allowing them to engage the internal ICT people to the projects that will provide the most added value to the company. 

Delivery Methodology;

Managed ERP Support

  • Dedicated Consulting Team at customer’s (on-site) locations
  • SLA based service Delivery Framework
  • Delivery Assurance through Process Excellence
  • Extended service window through contractual arrangements

On-Demand Support

  • Services through shared pool of remote resources
  • No stringent SLA’s for service delivery
  • Weekly Reporting
  • Fixed service window of 8X5 as per Templegate calendar
  • Capped efforts and engagement duration

Staffing Solutions

  • Support consultants delivered to meet peak workloads
  • Specialized consultant with experience in support and end to end implementations
  • Customer has complete control over the support services.

Technology Partners

Smart Software

Sourcing Made Simple

Data Analytics

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